tag:status.reviewtrackers.com,2005:/historyReviewTrackers Status - Incident History2024-03-18T21:29:47-05:00ReviewTrackerstag:status.reviewtrackers.com,2005:Incident/202248962024-03-27T11:00:00-05:002024-03-12T08:21:38-05:00Local Search Rank Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CDT - Mar <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CDT</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>08:21</var> CDT</small><br><strong>Scheduled</strong> - In two weeks Local Search Rank will undergo maintenance. <br /><br />Currently generated reports will continue to display in the product but new terms and new searches will not occur for a 24 hour period. If new terms are added or new searches are kicked off they will complete after the 24 hour period but not before. <br /><br />Thank you</p>tag:status.reviewtrackers.com,2005:Incident/196813362024-01-27T18:00:21-06:002024-01-27T18:00:21-06:00ReviewTrackers Database Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>12:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>14:21</var> CST</small><br><strong>Scheduled</strong> - Our engineers will be performing database maintenance on 1/27 starting at 12p Central. This should not last more than a few hours. Once this is complete we will have a better ability to scale resources as needed for improved customer experiences.</p>tag:status.reviewtrackers.com,2005:Incident/108333702022-08-15T17:38:51-05:002022-08-15T17:38:51-05:00Platform Outage<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:38</var> CDT</small><br><strong>Resolved</strong> - Our platform is stable and operating as expected.<br /><br />Thank you for your patience.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>17:24</var> CDT</small><br><strong>Identified</strong> - An upstream provider is experiencing an outage. We have reached out to them concerning the matter and believe they will fix the issue shortly.<br /><br />We are sorry for any inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/99586702022-05-10T23:49:40-05:002022-05-10T23:49:40-05:00Keywords Processing Delay<p><small>May <var data-var='date'>10</var>, <var data-var='time'>23:49</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>09:22</var> CDT</small><br><strong>Investigating</strong> - We are experiencing a delay processing keywords for new reviews coming into our platform. We are working through the backlog of data to process and will update this when we catch back up. <br /><br />We are sorry for the inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/94000752022-02-24T11:28:06-06:002022-02-24T11:28:06-06:00Platform Outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>11:28</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:37</var> CST</small><br><strong>Identified</strong> - All of our applications are currently down due to a service provider issue. We are waiting for service to get restored. <br /><br />Thank you for your patience.</p>tag:status.reviewtrackers.com,2005:Incident/89456272021-12-27T13:00:02-06:002021-12-27T13:00:02-06:00Metrics / Summary Review Data is Unavailable<p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>13:00</var> CST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>10:46</var> CST</small><br><strong>Identified</strong> - We are experiencing issues loading summary review data (also known as 'metrics') on our dashboard due to a service provider bug.<br /><br />We are working with them to fix the problem and will post updates here as they become available.</p>tag:status.reviewtrackers.com,2005:Incident/87755112021-12-06T17:53:46-06:002021-12-06T17:53:46-06:00Platform Outages<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:53</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:14</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:05</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:02</var> CST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.reviewtrackers.com,2005:Incident/81050292021-10-10T15:00:31-05:002021-10-10T15:00:31-05:00Keywords Unavailable<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:16</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing database maintenance starting at 9a Central on 10/10/2021<br /><br />During this time our 'Keywords' based features and API endpoints will not be available.<br /><br />All other areas of our App and API will be up and fully functional.</p>tag:status.reviewtrackers.com,2005:Incident/78512792021-08-29T12:44:03-05:002021-08-29T12:44:03-05:00Competitors Downtime<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:44</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance is completed.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>08:30</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>12:54</var> CDT</small><br><strong>Update</strong> - .</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>12:53</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing database maintenance from 8:30a to 1:30p Central on August 29, 2021.<br /><br />During this time our 'Competitors' features and API endpoints will not be available.<br /><br />All other areas of our App and API will be up and fully functional.</p>tag:status.reviewtrackers.com,2005:Incident/75700282021-08-01T17:38:43-05:002021-08-01T17:38:43-05:00Database Maintenance<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>17:38</var> CDT</small><br><strong>Completed</strong> - Thank you for your patience. Our Maintenance is now complete.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:49</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing database maintenance from 11:00a to 5:00p Central on August 1, 2021.<br /><br />During this time all App/API systems including alerts, review collection and ask tool will be down - resuming where they left off when the system is back online (there will be no data loss as part of this upgrade). We’ll also have a white-label friendly splash page explaining to users that the App is undergoing scheduled maintenance and will be back online by 5pm CT.</p>tag:status.reviewtrackers.com,2005:Incident/63921762021-02-24T18:59:52-06:002021-02-24T18:59:52-06:00Temporary Email Outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:59</var> CST</small><br><strong>Resolved</strong> - This incident is now resolved. Delayed mail is now sending.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:40</var> CST</small><br><strong>Identified</strong> - Ask campaigns, password reset and other emails sent from our platform are currently suspended due to a service provider outage. <br /><br />We will update when the issue is fixed.</p>tag:status.reviewtrackers.com,2005:Incident/58360852020-12-21T20:05:31-06:002020-12-21T20:05:31-06:00Planned downtime for resource upgrades<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>20:05</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance is complete.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>19:01</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>13:11</var> CST</small><br><strong>Scheduled</strong> - Monday evening we will be upgrading a database on our main production application. We are sorry for any convenience but once this work is complete performance of our api and app will improve for all accounts.</p>tag:status.reviewtrackers.com,2005:Incident/56663912020-11-27T08:58:32-06:002020-11-27T08:58:32-06:00Shortened URLS are not loading.<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>08:58</var> CST</small><br><strong>Resolved</strong> - This issue was resolved around 4:30a Central this morning.<br /><br />We are sorry for any inconvenience.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>21:27</var> CST</small><br><strong>Identified</strong> - The shortened domain rev.ag is not functioning. This is due to an outage on the .ag top-level domain. <br /><br />i.e. google.ag is indeterminately returning.<br /><br />We are monitoring the issue but are unsure when this will be resolved. We are sorry for any inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/52794602020-10-08T12:30:00-05:002020-10-08T12:30:00-05:00Mail Outage, Alerts, Password Reset, etc<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> CDT</small><br><strong>Identified</strong> - One of our service providers is experiencing an issue. We are monitoring the situation and will update when resolved. We are sorry for any inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/46442892020-07-17T16:45:16-05:002020-07-17T16:45:16-05:00Platform outages<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:45</var> CDT</small><br><strong>Resolved</strong> - I'm sorry for the inconvenience but things seem back to normal. Have a good weekend!</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:37</var> CDT</small><br><strong>Monitoring</strong> - Things seem to be returning back to normal. We are monitoring the situation.</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:32</var> CDT</small><br><strong>Identified</strong> - Currently a service provider is experiencing an outage affecting our platform and home page. We will update as we get more information. <br /><br />I'm sorry for any inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/43514982020-06-12T14:08:59-05:002020-06-12T14:08:59-05:00Major Platform Outage<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:08</var> CDT</small><br><strong>Resolved</strong> - One of our service providers recovered from their outage. Our platform is back and stable.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:50</var> CDT</small><br><strong>Investigating</strong> - We are investigating a major platform outage.</p>tag:status.reviewtrackers.com,2005:Incident/40877142020-05-11T15:09:18-05:002020-05-11T15:09:18-05:00Service Provider Maintenance Causing Platform Outage<p><small>May <var data-var='date'>11</var>, <var data-var='time'>15:09</var> CDT</small><br><strong>Resolved</strong> - Service provider maintenance is complete. We are sorry for the inconvenience.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>15:01</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>15:00</var> CDT</small><br><strong>Identified</strong> - One of our service providers is undergoing maintenance causing instability on our platform. When they are complete with the update we will 'Resolve' this alert.</p>tag:status.reviewtrackers.com,2005:Incident/37608002020-03-21T13:36:14-05:002020-03-21T13:36:14-05:00Google My Business - Review Response<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:36</var> CDT</small><br><strong>Resolved</strong> - This has been resolved. Please note that responding for Google My Business reviews will remain disabled with clear in-app and api messaging until Google is accepting new reviews and responses again. For more information please contact ReviewTrackers support.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:18</var> CDT</small><br><strong>Identified</strong> - The issue has been identified. We will be updating error messages on the /response/ API endpoint and in-app to inform users: "“Review replies aren’t available at this time due to Google’s response to COVID-19.”</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>11:05</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating the impact to in-app and API functionality within ReviewTrackers as it relates to Google's announcement that they will not be posting new Reviews, Q&A, or responses for Google My Business locations as part of their COVID-19 response. https://support.google.com/business/answer/9792336</p>tag:status.reviewtrackers.com,2005:Incident/36942092020-03-16T11:32:14-05:002020-03-16T11:32:14-05:00Platform outage<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:32</var> CDT</small><br><strong>Resolved</strong> - One of our service providers underwent a major outage. We appear to be past the issue at this time.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:20</var> CDT</small><br><strong>Investigating</strong> - We are investigating a platform outage. Currently we are seeing multiple service providers experiencing issues.</p>tag:status.reviewtrackers.com,2005:Incident/36736952020-03-11T17:15:49-05:002020-03-11T17:15:49-05:00Faceboook Integration<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:15</var> CDT</small><br><strong>Resolved</strong> - The incident has been resolved. Thank you for your patience.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:36</var> CDT</small><br><strong>Identified</strong> - We have identified the issue and are working at putting the fix into place. Thank you again for your patience!</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:28</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with our Facebook integration process. Thank you for your patience as we dig into the problem. Existing integrations are continuing to receive data.</p>tag:status.reviewtrackers.com,2005:Incident/31664192019-11-01T06:51:19-05:002019-11-01T06:51:19-05:00Our Web App is down due to a service provider outage.<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>06:51</var> CDT</small><br><strong>Resolved</strong> - The service provider has fully recovered from the outage. Thank you for your patience yesterday afternoon!</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:38</var> CDT</small><br><strong>Monitoring</strong> - App is back up but our service provider is still experiencing platform wide issues.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>15:28</var> CDT</small><br><strong>Identified</strong> - We are monitoring our service provider's status page and will keep you updated. We are sorry for the inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/31283482019-10-21T19:00:10-05:002019-10-21T19:00:10-05:00Service Provider Outage - Search<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CDT</small><br><strong>Resolved</strong> - The underlying search infrastructure has been replaced and the search backlog has caught up.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:19</var> CDT</small><br><strong>Identified</strong> - Our platform is having issues with new resources being searchable, due to an issue with a service provider</p>tag:status.reviewtrackers.com,2005:Incident/29582282019-09-04T14:57:04-05:002019-09-04T14:57:04-05:00Known Issues with IE11<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:55</var> CDT</small><br><strong>Identified</strong> - We found the root cause, a service provider script was throwing errors in IE. We are working on a fix and will be informing the service provider of their issue. We expect resolution within a couple hours.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>09:28</var> CDT</small><br><strong>Investigating</strong> - We are investigating an issue with IE11 relating to our app functionality. The issue is not present in modern Chrome versions.<br /><br />We will keep this page updated as we progress. We are sorry for any inconvenience.</p>tag:status.reviewtrackers.com,2005:Incident/29428832019-08-31T14:41:22-05:002019-08-31T14:41:22-05:00App outage<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:41</var> CDT</small><br><strong>Resolved</strong> - Our platform is returning to normal as the service provider outage is resolving. Sorry for any inconvenience!</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:41</var> CDT</small><br><strong>Identified</strong> - One of our service providers is having a major outage. We will continue to monitor and update the situation.</p>tag:status.reviewtrackers.com,2005:Incident/26419902019-07-02T09:41:07-05:002019-07-02T09:41:07-05:00Service Provider Outage<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> CDT</small><br><strong>Resolved</strong> - Everything has recovered as expected. Sorry for the inconvenience!</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>09:13</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>08:56</var> CDT</small><br><strong>Identified</strong> - One of our service providers is experiencing technical difficulties which is impacting the ReviewTrackers platform and Marketing site. We will update our page as we get more developments.</p>