Elevated Errors

Incident Report for ReviewTrackers

Resolved

We have completed a number infrastructure improvements to resolve the issues our customers were encountering with accessing the API and dashboard.

We apologize for any inconvenience and are monitoring to ensure we provide the service level you expect. Thank you for your patience while we addressed this issue.

If you have any questions or concerns, please contact support@reviewtrackers.com.

Posted Dec 08, 2015 - 15:27 CST

Monitoring

There are still a few timeouts and we are continuing to monitor the situation, but many of the current issues have been resolved at this point.

Posted Dec 08, 2015 - 02:57 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 08, 2015 - 00:14 CST

Update

We are continuing to narrow down the cause of our degraded performance and will send an update when we have identified the root cause.

Posted Dec 07, 2015 - 22:41 CST

Investigating

We're experiencing an elevated level of API and Dashboard errors and are currently looking into the issue.

Posted Dec 07, 2015 - 11:43 CST